We make an earnest attempt to process all orders and ship them out to you in a timely manner. All packages and products are packed and shipped Monday through Friday within 3 business days following the day of the order. This can even increase to 5 business days during busy sales.
Why does it take up to 3 days? Although most orders are processed and shipped within 24 working hours, many of our orders contain e-liquid purchases. Our E-liquid is hand crafted to order for superior flavor and freshness. We process items on a first-come, first-served basis, so many large liquid orders during the day can slow down our packing times. Rest assured, we work overtime to make sure that the wait is minimal, and the e-liquid is well worth it.
We ship using standard USPS First Class to anywhere in the United States of America, provided the order weighs less than 13oz. USPS Priority upgrades are automatically applied when the order weight is greater than 13oz. USPS does not accept package instructions, the package will be delivered wherever your normal mail is placed. You may not request the package to be left anywhere else.
International Shipments are processed through a 3rd party service called International Checkout. Please select this option from the cart if you live outside of the United States.
Our shipping terms for all orders are FOB Origin: We will not be held responsible for any goods once they are shipped and leave our premises. We will supply delivery confirmation on all orders in the USA and most international orders to track packages. In the unlikely event a package is lost, we will do our best to help a customer retrieve it. However with our FOB terms, it is important to understand that you, the buyer, will take responsibility for any and all goods, purchases, or merchandise once they leave our location. In case of loss or damages, we highly recommend you purchase the USPS insurance upgrade to protect your order.